Terms of service

Terms of Service

Overview

This website is operated by our company. Throughout the site, the terms “we”, “us” and “our” refer to the business operating this store. By visiting our site and purchasing products or services from us, you agree to be bound by the following Terms of Service.

These Terms apply to all users of the website, including browsers, customers, merchants, and contributors of content.

If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Products and Services

We provide technology products and professional services including but not limited to:

  • CCTV surveillance equipment

  • Security camera installations

  • Networking and structured cabling

  • Mesh WiFi and VLAN configurations

  • IT support services

  • Related technology products and accessories

All products and services are subject to availability.

We reserve the right to modify or discontinue any product or service without notice.

Orders and Payments

All orders placed through our website are subject to acceptance and availability.

Orders will only be processed once full payment has been received and cleared in our bank account.

Customers selecting manual EFT payment must send proof of payment to confirm the transaction.

We reserve the right to cancel or refuse any order if fraud or unauthorized activity is suspected.

Service Appointments

For installation services such as CCTV installations, networking setups, or IT support:

  • Services are scheduled after payment confirmation

  • A technician will contact the customer to arrange the service date

  • Services are typically scheduled within 72 hours depending on availability

Customers must ensure access to the property at the agreed time.

If access is not provided at the scheduled time, the appointment may need to be rescheduled.

Pricing

All prices displayed on the website are subject to change without notice.

Prices for services may vary depending on:

  • Installation complexity

  • Additional materials required

  • Property size or structure

  • Travel distance

A final quote may be provided before service begins where applicable.

Shipping and Delivery

Products are typically shipped within:

  • 2–3 working days within the Western Cape

  • 4–6 working days for national deliveries

Delivery timelines may vary due to courier delays or stock availability.

Shipping costs are calculated at checkout.

Returns and Refunds

Returns are subject to our Returns & Refund Policy.

Products must be returned in their original condition and packaging where applicable.

Installation and service fees are generally non-refundable once the service has been completed.

Limitation of Liability

While we aim to provide reliable products and professional services, we are not liable for:

  • Indirect or consequential damages

  • Loss of data

  • Loss resulting from improper use of products

  • Third-party service failures (such as internet providers)

Customers are responsible for ensuring their systems are used appropriately.

Accuracy of Information

We strive to ensure all information on the website is accurate; however, errors may occur.

We reserve the right to correct any errors related to:

  • Product descriptions

  • Pricing

  • Availability

without prior notice.

Intellectual Property

All content on this website including text, images, logos, and designs is the property of the business and may not be copied or reproduced without permission.

Changes to Terms of Service

We reserve the right to update or modify these Terms of Service at any time.

Changes will take effect immediately once posted on the website.

Contact Information

For any questions regarding these Terms of Service, please contact us via the contact information provided on our website.